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user_604ee1
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8 Messages

Thursday, September 28th, 2023 1:06 AM

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Peacock Activation

I am a Diamond Rewards member of Xfinity, I also have Gigabit speed internet. Both are supposed to get me FREE Peacock Premium. I have been trying to activate Peacock Premium for about a month now. I have talked with Customer Support (both live via phone and through the chat room). They have opened several ECM Support Tickets and I am still not able to activate Peacock Premium.
Does anyone know how to fix this?

Question

 • 

Updated 

2 years ago

168

4

0

XfinityRaf

Official Employee

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1K Messages

2 years ago

Good evening, and thank you for reaching out to us to report your Peacock activation issue. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

1

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user_604ee1

8 Messages

Tried direct message chat, no help there. 

2 years ago

0

user_604ee1

8 Messages

2 years ago

What’s the status of ECM0003728303?

5

0

XfinityJoshuaG

Official Employee

 • 

331 Messages

@user_604ee1 I'd love to check. Please send us a direct message with your full name and address to get us started. 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

2 years ago

0

user_604ee1

8 Messages

Sent direct message, 10:57PM, no answer

2 years ago

0

HowardBeale

Regular Visitor

 • 

5 Messages

@user_604ee1​ Comcast agents are repeatedly posting the instructions for direct messaging in response to this issue as if this will lead to resolution - it doesn't. Worse, Comcast appears to be using this "reward" as leverage to try to get customers to change their services. After two weeks, I'm ready to escalate this failure to fulfill the terms of the offer to a number of local, state and federal consumer agencies. Feel free to let me know anything you'd care to share about your experience that's not already documented here, and I'm happy to include it in my submissions.

2 years ago

user_604ee1

8 Messages

HowardBeale, I am with you on this. My bill shows, every month, that Peacock Premium is included in my package. I have been trying to activate Peacock Premium for over a month with no luck and literally no help from xfinity Customer Service. They continue to say they are working on it, but nothing changes. Technically, we are paying for it and cannot get what we are paying for. 

2 years ago

0

Frustrating2023

5 Messages

I am in the same boat and cannot keep wasting my time. The last time I called it, I at least was given a credit.

2 years ago

user_604ee1

8 Messages

2 years ago

Wow, I just scanned through several posts on this and similar issues with Comcast/Xfinity/Peacock. It seems many customers are having similar problems and Xfinity “Customer Support” either doesn’t really care or is totally incompetent. Either way, how can you call this “Support”. Maybe Comcast/Xfinity should give every customer that has Peacock Premium included, as my bill says, a $5.99 credit for every month that activation of Peacock Premium is not available. Maybe $6 a month times the thousands of affected customers would be enough to get Comcast/Xfinity to fix this issue. 

0

0

user_604ee1

8 Messages

2 years ago

Peacock Activation
I am a Diamond Rewards member of Xfinity, I also have Gigabit speed internet. Both are supposed to get me FREE Peacock Premium. I have been trying to activate Peacock Premium for over two months now. I have talked with Customer Support (both live via phone and through the chat room). They have opened several ECM Support Tickets and I am still not able to activate Peacock Premium. Does anyone know how to fix this? 

Reference [Edit: Private Info]

What is the status of [Edit: Private Info]

(edited)

3

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XfinityKatie

Official Employee

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744 Messages

@user_604ee1 I can see that we are working with you via a direct message on this, we will be replying to you there to continue assisting you with this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

HowardBeale

Regular Visitor

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5 Messages

@user_604ee1​ I can't be certain that all these problems that seem similar have the same root cause or have the same resolution, only that for me, once the right people were involved it was resolved very quickly. I escalated the fact that this seems to be a class issue and action is required to address it as such, but it doesn't appear that has happened. I hope your case has been resolved by now.

2 years ago

0

user_604ee1

8 Messages

Still not solved for me. Has there been any class action initiated?

2 years ago

0

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