Peacock Activation

I am a Diamond Rewards member of Xfinity, I also have Gigabit speed internet. Both are supposed to get me FREE Peacock Premium. I have been trying to activate Peacock Premium for about a month now. I have talked with Customer Support (both live via phone and through the chat room). They have opened several ECM Support Tickets and I am still not able to activate Peacock Premium.
Does anyone know how to fix this?