Skip to main content
user_k6fy9f
1st Topic
Originator

2 Messages

Sunday, January 14th, 2024 12:15 AM

Closed

Peacock activation through Xfinity

When activating Peacock that was included in my Xfinity account, my email address was entered incorrectly. The address used does not exist. I cannot receive a verification code at this address. How can I have the email address corrected? Is there a customer service number for Peacock, or can this be handled by an Xfinity service representative?

E. [Edited: Personal Information]

n 

Question

 • 

Updated 

2 years ago

 • Edited

70

1

0

Oldest First
Selected Oldest First
XfinityMarcus

Official Employee

 • 

2.1K Messages

2 years ago

@user_k6fy9f, hello and thank you for using the Community Forums page. I would be more than happy to assist you with your Peacock related concerns. Have you already attempted to follow the steps listed on the Peacock website?

2

0

user_k6fy9f

2 Messages

Thanks for getting back. Unfortunatley the steps listed does not help because the incorrect, unregistered email address used is not valid. It cannot be retrieved.

2 years ago

0

XfinityBrianH

Official Employee

 • 

2.1K Messages

@user_k6fy9f Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here