Peacock activation rewards

I have entered this request 3 times and it keeps crashing at the post button when I flag it as peacock related maybe a sign :).

I am having the same issue lots of folks seem to have had. Selected the free peacock premium with platinum reward status and never received the email after a full day despite the site saying it’s been redeemed.

I have tried all the troubleshooting- it’s not in spam folder, logging in with any id variation from the main account (email, user id, phone), xfinity assistant (no activate link shows up), the xfinity peacock activation link (says account isn’t eligible), tried the subscription section on the actual tv (nothing active). Is there something else that I can try to get the system to realize it should do something?

Responses

XfinityJon

Official Employee

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117 Messages

1 day ago

Hey there BeckyGrz! Thank you for reaching out through our Xfinity Community Forum. I appreciate all the information you have provided thus far. In order for me to review this in regard to your account I will need some additional information.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.

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Customer Service

BeckyGrz

Peacock activation rewards

XfinityJon

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