Skip to main content

    Support

    Offers

B
BeckyGrz
1st Topic

Visitor

 • 

3 Messages

Tuesday, May 20th, 2025 1:12 AM

Peacock activation rewards

I have entered this request 3 times and it keeps crashing at the post button when I flag it as peacock related maybe a sign :). 

I am having the same issue lots of folks seem to have had.  Selected the free peacock premium with platinum reward status and never received the email after a full day despite the site saying it’s been redeemed. 

I have tried all the troubleshooting- it’s not in spam folder, logging in with any id variation from the main account (email, user id, phone), xfinity assistant (no activate link shows up), the xfinity peacock activation link (says account isn’t eligible), tried the subscription section on the actual tv (nothing active).  Is there something else that I can try to get the system to realize it should do something?

Question

 • 

Updated 

1 month ago

23

1

0

XfinityJon

Official Employee

 • 

346 Messages

2 months ago

Hey there BeckyGrz! Thank you for reaching out through our Xfinity Community Forum. I appreciate all the information you have provided thus far. In order for me to review this in regard to your account I will need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window and press Enter to send it.

 

3

0

BeckyGrz

Visitor

 • 

3 Messages

Hi Someone on DM opened a ticket to help on May 19th… that ticket was just closed today on June 9th by support after I have waited for more than the maximum provided time of two weeks. It was closed wiith no comment on what the issue is, no action I can take to fix it and no way for me to follow up.  How can I get this fixed? Trying to be patient, Thanks! 

Like

Reply

1 month ago

0

BeckyGrz

Visitor

 • 

3 Messages

It was ticket [Edited: "Personal Information"] if that helps.

(edited)

Like

Reply

1 month ago

0

XfinityPaula

Official Employee

 • 

1.5K Messages

BeckyGrz I'm sorry that you did not receive an update on the ticket. I am showing that the agent should be reaching out to you by phone. I replied to our direct message conversation as well. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

forum icon

New to the Community?

Start Here