Peacock Activation - Missed 90 Day Activation

Hi, I was unaware that there was a 90 day activation window to activate my Peacock subscription offer for having a gig speed plan. Is there a way I can still redeem this offer?

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XfinityEmilyB

Official Employee

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2.9K Messages

1 hour ago

user_02rrgb Welcome to our Xfinity community forum! Thank you for reaching out so we can help you activate your Peacock subscription: https://www.xfinity.com/support/articles/peacock-premium-offers. When you log in here: xfinity.com/yoursubscriptions, do you see the option to activate?

- XfinityEmilyB

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user_02rrgb

Visitor

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4 Messages

Hi Emily, I don't see that option. See the screenshot below.

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1 hour ago

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XfinityEmilyB

Official Employee

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2.9K Messages

user_02rrgb I appreciate you sending the screenshot, that really helps! We will need you to re-subscribe to Peacock in order to continue enjoying the service https://www.xfinity.com/support/articles/peacock-manage-subscription. Do you have a TV box you can use to sign up again?

Find the app on an Xfinity X1 TV Box.
Select the app.
Follow the on-screen instructions to sign up.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 hour ago

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user_02rrgb

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4 Messages

I don't have a TV box. I only have an internet plan with Xfinity. My question was regarding the fact that I missed the 90 day activation window...

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56 minutes ago

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XfinityEmilyB

Official Employee

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2.9K Messages

user_02rrgb I'd like to check your account and make sure the proper codes are listed. I see you've sent a DM, so I will continue helping there. Please be reminded that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c. In the future, please wait for us to ask you to send a DM if needed. This is just a head's up for future reference, I'm happy to continue helping :).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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51 minutes ago

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user_02rrgb

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4 Messages

Thanks, sorry for jumping the gun I just did it since I checked out what other's were being told to do. Thanks for your help!

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49 minutes ago

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Customer Service

user_02rrgb

Peacock Activation - Missed 90 Day Activation

XfinityEmilyB

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XfinityEmilyB

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XfinityEmilyB

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