Visitor
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2 Messages
Peacock activation loop error (SAME as all these other posts!)
I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Peacock, and using an incognito/private window, and trying a different browser.
XfinityRaf
Official Employee
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1.3K Messages
3 hours ago
Good morning @SPSquaredGF. If you could send our team a direct message with your full name and full address, our team can assist with your Peacock activation issue.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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