Peacock activation loop error (SAME as all these other posts!)

I sent a message....

Hello, @user_x4mqmk thank you for reaching out over Xfinity Forums. I appreciate all the information you've provided it's really helpful, and I'd definitely like to investigate the Peacock Premium account activation further especially if a previous ticket has already been closed. 

With the messaging about unlinking through Peacock, were these the steps provided that you mentioned aren't available when attempting:

You are the 4th agent (5th?) who offered the same useless advice.  Click "Help and More info" is not anywhere on the screen activation screen, so "Unlink Peacock" is also inaccessible. You really need to fix your user interface.

I was able to connect to a live chat with Peacock support this morning, and they fixed it on their end after I explained what the root cause was over and over again.  This is apparently a well known issue, affecting countless of your customers.  You are tarnishing your brand.

I am glad to have access to Peacock now, but the activation process might have been the worst customer experience I have had in my life, certainly the worst in the 21st century.  And what made me even more angry was your agent this morning wouldn't take ownership of the problem.  She made me so angry I hung up on her.  It took over 3 hours to get Activated, a task that should take less than 1 minute.

Case closed.

@user_x4mqmk that is awesome to hear that you were able to get the Peacock Premium account activated. I appreciate the feedback about improving the activation process, it's definitely not our intention to cause frustration trying to get access to that service. 

Our Xfinity Forums are a community gathering point where we like to try and gather as much information in public as possible to get specifics on what has or hasn't already been done. This is helpful for others who may be searching for similar concerns who may be searching the Forum. 

I'm glad to hear you consider this issue closed, if you need help with anything else please create a post. Our team is available 7 days a week between 6am - 1am ET for employee support, have a good rest of your day.