Visitor
•
2 Messages
Peacock Activation Issues
I started service last week and haven't been able to activate my Peacock subscription through the streamstore. When I go to view my subscriptions is loads a page to select products like I'm a new customer. I have call Xfinity support multiple times and haven't been able to fix it. I did have Tier 2 techinal support rep reach out and say that anyone who is a new customer looking to activate Peacock is unable to do so because of a known issue. There isn't an ETA and I feel like that info may not be accurate.
XfinityRay
Official Employee
•
3.5K Messages
18 days ago
Good evening, @ericdj! Thank you for signing up for our service, welcome to the family! The Tier 2 team is correct that there is a known issue affecting Peacock Activation. Our engineering team is working on this and will let us know when the issue is resolved. We are happy to follow this and reach out when it is over so you can try activation again.
3
0