Skip to main content
ericdj
1st Topic

Visitor

 • 

2 Messages

Monday, November 3rd, 2025 2:26 AM

Peacock Activation Issues

I started service last week and haven't been able to activate my Peacock subscription through the streamstore.  When I go to view my subscriptions is loads a page to select products like I'm a new customer.  I have call Xfinity support multiple times and haven't been able to fix it.  I did have Tier 2 techinal support rep reach out and say that anyone who is a new customer looking to activate Peacock is unable to do so because of a known issue.  There isn't an ETA and I feel like that info may not be accurate.

Question

 • 

Updated 

1 hour ago

43

1

0

Oldest First
Selected Oldest First
XfinityRay

Official Employee

 • 

3.5K Messages

25 days ago

Good evening, @ericdj! Thank you for signing up for our service, welcome to the family! The Tier 2 team is correct that there is a known issue affecting Peacock Activation. Our engineering team is working on this and will let us know when the issue is resolved. We are happy to follow this and reach out when it is over so you can try activation again. 

4

0

ericdj

Visitor

 • 

2 Messages

@XfinityRay​ thanks for confirming.  It doesn’t help that I keep seeing a ton of marketing saying that Peacock is included and get a email every day about activating my subscription.

Like

Reply

25 days ago

0

XfinityRay

Official Employee

 • 

3.5K Messages

I understand, @ericdj! We want that working for you too. The notifications are sent out automatically by our system so I apologize you keep seeing them while you are unable to activate the service. It would make me think I need to try that again or was doing something wrong during the process too. This is on our end and we have it in the best hands to fix. I will reach out here when I get further news on the issue. Have a nice evening! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

25 days ago

0

XfinityRay

Official Employee

 • 

3.5K Messages

Hi, @ericdj. We have been keeping a close eye on this and the team is still hard at work getting it resolved. As of 11/20 this is still ongoing. We will keep at it and update this thread as we get further news. Is it okay that we continue to follow up with you here? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

7 days ago

0

XfinityAmandaB

Official Employee

 • 

2.8K Messages

 

ericdj just checking in. There have been a few fixes put out, but some customers are still having issues, and we wanted to see if you are still having issues with your Peacock subscription. When you have some time to check and let us know, we would appreciate it. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 hour ago

0

forum icon

New to the Community?

Start Here