Peacock Activation issue

I am currently paying for peacock premium plus on top of the included peacock with my gig plan. When I go to activate my subscription however, there is no link to activate peacock. Contacting support said that I already had a linked account under an email I have never used. Peacock customer service was unable to help as well.

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XfinityJosephA

Official Employee

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2.3K Messages

3 hours ago

Hello, @user_zl0o50 thanks for the post. We may need to work in a direct message to take a closer look at your account. But can you please let us know if you're able to activate Peacock if you use this link. customer.xfinity.com/activate-peacock

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user_zl0o50

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2 Messages

That link did not work. When viewing my subscriptions it is blank under status and there is no link to the right side. I was able to activate disney without an issue

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3 hours ago

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XfinityJosephA

Official Employee

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2.3K Messages

user_zl0o50 thanks for trying. Feel free to send us a direct message, so we can assist you further. We'll need to look up your account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."

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3 hours ago

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Customer Service

user_zl0o50

Peacock Activation issue

XfinityJosephA

user_zl0o50

XfinityJosephA

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