Visitor
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2 Messages
Peacock Activation Error: " This information is unavailable at this moment" on New Gigabit Account
Hello, I opened a brand-new gigabit account over a month ago using the same email/login from my previous account at my old address. Under "Your Subscriptions" my Peacock Premium tile is stuck showing "This information is unavailable at this time".
I already had an agent run an account refresh, cleared my browser cache/used incognito and used a secondary Manager Id on the new address, none of which resolved the issue. It appears my Xfinity ID still has a conflict with my old address or the Peacock offer didnt properly attach to my new plan . Could an official specialist help me get this sorted out? Thank you!
XfinitySean
Official Employee
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1.2K Messages
5 hours ago
We appreciate you stopping by to reach out on the community forums, user_6d2480! As a fan of a lot of what Peacock offers, I'm sorry to hear that you're having issues accessing it. The first thing we'd recommend is unlinking your Xfinity ID from your old account, if it's still linked and you haven't done so already. You can find steps to do so here:
https://www.xfinity.com/support/articles/switching-between-multiple-accounts
Please let us know if you're still running into issues after it's unlinked
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