Peacock Activation Error PPG_0017 after moving from CA to OR.

Yes, I have confirmed with Peacock that they cannot modify billing tokens generated by third-party providers. The conflict is on the Xfinity billing platform because of my move from CA to OR. The active Peacock benefit is provisioned to my old, closed account profile. I need an official Xfinity Employee to submit an ECM Ticket for an Account Entitlement Reset so the reward attaches to my active Oregon account ID instead.

Are the accounts linked? Was this a transfer of services or was a completely new account opened at your new home? 

Yes, the old California account and the new Oregon account are currently linked under this same master Xfinity ID login. This was a transfer of services from CA to OR, not a brand new separate account. Could you please send me a Direct Message so I can give you my account details to open the ECM ticket for the entitlement reset?

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message