Skip to main content
user_5h2crj
1st Topic
1st Reply

Visitor

 • 

5 Messages

Friday, December 19th, 2025 5:08 PM

peacock activation email not sent

Good morning! I'm a platinum rewards member and was offered Peacock Premium in the rewards. I claimed the offer ~3-4 weeks ago and I can see it in my rewards history - no activation email was sent (yes, I checked through the spam folder). I have tried navigating to the peacock activation mentioned in the terms - it tells me my account is not eligible. I have tried all the options laid out in https://www.xfinity.com/support/articles/peacock-premium-offers?. I have tried Xfinity Assistant which just navigates me to either my subscriptions (which show nothing) or to purchase peacock on top of my internet plan. And advice on actually receiving access to this reward?

Question

 • 

Updated 

3 hours ago

4

1

0

Oldest First
Selected Oldest First
XfinityRoberto

Official Employee

 • 

2.1K Messages

3 hours ago

Hi there and welcome to Comcast @user_5h2crj. I am sorry to hear that you have not received an activation email regarding your peacock. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

1

0

forum icon

New to the Community?

Start Here