Visitor
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5 Messages
peacock activation email not sent
Good morning! I'm a platinum rewards member and was offered Peacock Premium in the rewards. I claimed the offer ~3-4 weeks ago and I can see it in my rewards history - no activation email was sent (yes, I checked through the spam folder). I have tried navigating to the peacock activation mentioned in the terms - it tells me my account is not eligible. I have tried all the options laid out in https://www.xfinity.com/support/articles/peacock-premium-offers?. I have tried Xfinity Assistant which just navigates me to either my subscriptions (which show nothing) or to purchase peacock on top of my internet plan. And advice on actually receiving access to this reward?
XfinityRoberto
Official Employee
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2.1K Messages
3 hours ago
Hi there and welcome to Comcast @user_5h2crj. I am sorry to hear that you have not received an activation email regarding your peacock. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Let me know if you have any questions.
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