Visitor
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1 Message
Peacock account not showing Premium
Hi, I'm logged into Peacock on my TV via the Roku app (I also tried via my phone and the app). My Peacock account email is correct , and matches my Xfinity account, which shows I have Peacock Premium. But the apps don't seem to recognize the Premium upgrade, showing me only free content. Email is the same for Peacock and Xfinity. Any 8deas on how to force a sync? TYIA.
XfinityKam
Official Employee
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72 Messages
4 hours ago
Hey @user_xj9hfn I know Peacock has an awesome selection so getting you access is important to me so you can enjoy it! When you say you can only access free content, are you getting an upgrade message? Can you try logging out of the app, and logging back in. Please let me know what happens when you try these steps
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