Visitor
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1 Message
Peacock access
I transferred service to a new address. My new account is default, but Peacock is asking for payment because my email is locked to my old inactive account number. Please submit an Account Entitlement Reset or a Peacock Database Refresh."
EG
Expert
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117.9K Messages
2 hours ago
The concern is not "Home Networking" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.9K Messages
1 hour ago
Good Morning, @user_bhh53u! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your Peacock Premium. I would be more than happy to troubleshoot with you directly. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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