Visitor

 • 

1 Message

Monday, February 23rd, 2026 11:36 PM

Peacock Access

I have Diamond membership and unable

to access Peacock Premium which is a membership benefit. 

please provide assistance 

Oldest First
Selected Oldest First

Official Employee

 • 

2.1K Messages

1 hour ago

user_n76oe0 thanks for using the Community Forums to reach out regarding your membership status. We appreciate your impressive tenure earning the Diamond tier. Let's get your Peacock access granted. Send over a direct message with your full name and complete service address to get started. 

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

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