Peacock Access

As I stated in my initial post.  I was on the phone with a representative for approximately 45 minutes on April 15th.  She told me she would look into it and call me back if she had any questions.   I have not heard anything back.  When I attempt to login to Peacock it is telling me to subscribe.

I've had access to Peacock for years.  When I discontinued my voice service,  it dropped Peacock at the same time without warning or any option to change it.  That is why the virtual assistant is very frustrating/useless.  It doesn't understand anything you ask it.

Thank you for confirming that she didn't mention submitting a ticket and for confirming the log in error, we appreciate it @ShawnJohn21. Let's take a closer look at your account and if needed, get a ticket submitted to the proper fix team for investigation. We definitely want to get this resolved and get you back access to Peacock. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Ok, I did. Now I wait?  Will the conversation continue here or in the direct chat?