Visitor
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1 Message
Payments
I was assured numerous times that I was eligible for a payment extension. Been dealing with this since 10-17-25. Now my services are interrupted. No one will refer back to the chats or phones calls . I was misinformed numerous times and now the customer suffers. Terrible customer service and communication
XfinitySeth
Official Employee
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592 Messages
5 hours ago
Hello user_f7c62b! I appreciate you taking the time to reach out in our community in the midst of your service interruption, and you're in the right place for help 💪 Above all, we want your services back online asap, so I'd be happy to review the account to see what options are available.
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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XfinitySeth
Official Employee
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592 Messages
4 hours ago
Hello again user_f7c62b 👋 I wanted to circle back again to thank you for following up with us. I'm glad we were able to clear up the billing situation for your account and are looking forward to having your services reinstated once the required minimum payment has been made. Please do not hesitate to create a new post should you need us in the future. Have a good one!
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