Visitor
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2 Messages
Payment
Hello! I received an email that I could save $10 a month if I update my payment method to be my bank account. This morning, I updated my payment method to be my bank account, but it says I still owe the same amount for my next payment.
Accepted Solution
XfinityEva
Official Employee
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2.2K Messages
6 hours ago
Hey @user_iw2b4n! Congrats you are on your way to saving that extra $10 on your account. It can take up to 45 days to reflect on your statement and usually online billing can take some time to process at least 24-48 hours.
You can view more here: https://www.xfinity.com/support/articles/automatic-payment-paperless-billing
If you would like for us to make sure your current plan offers this discount we can double check here just send a direct message with your full name and service address.
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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