Hello there, @user_l2wbjx! You've come to the right place for help :) Depending on where you are at in your current cycle, we may have a couple of different options that could work for you. And I totally understand; we've all needed more time to pay a bill (or few) at one point or another. Our most commonly used option would be a Payment Arrangement, specifically when needing to simply delay payment past the regular due date. Please carefully read the notes near the top of the page before getting started as well as policy reminders once setting up an arrangement (should you go that route). We also offer Installment Plans when the account is already past due, and you're looking to pay off a previous balance while maintaining current charges. Same thing here - carefully read how it works before selecting this option, and please let me know what other questions you have! Our team remains here to support you and your household however we can :)
XfinitySara
Official Employee
•
2.1K Messages
2 hours ago
Hello there, @user_l2wbjx! You've come to the right place for help :) Depending on where you are at in your current cycle, we may have a couple of different options that could work for you. And I totally understand; we've all needed more time to pay a bill (or few) at one point or another. Our most commonly used option would be a Payment Arrangement, specifically when needing to simply delay payment past the regular due date. Please carefully read the notes near the top of the page before getting started as well as policy reminders once setting up an arrangement (should you go that route). We also offer Installment Plans when the account is already past due, and you're looking to pay off a previous balance while maintaining current charges. Same thing here - carefully read how it works before selecting this option, and please let me know what other questions you have! Our team remains here to support you and your household however we can :)
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