Hello @user_dgmy3q, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Can you elaborate on the issues you're running into? What platforms are you using? Are you getting error codes?
@XfinityChelseaB I first tried paying on the phone using my debit card and it declined twice than I went into the store nd its saying I can not make a payment with credit or debit cards on my account in store and on the app when I try to add my card it will not let me add it on the app
@user_dgmy3q, Thank you for providing that information, I appreciate it! I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityChelseaB
Official Employee
•
2.4K Messages
1 hour ago
Hello @user_dgmy3q, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Can you elaborate on the issues you're running into? What platforms are you using? Are you getting error codes?
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