Visitor
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1 Message
Payment Submitted after Disconnect due to No payment
Hi, our Xfinity internet service was disconnected due to a past-due balance. I have now paid the full amount, and I have a payment confirmation number. We already have the Xfinity equipment at the property and just need the existing internet service restored.
There is currently a guest staying at the property who needs Wi-Fi, so we would really appreciate it if the service could be reactivated as soon as possible. Please let me know if you need the payment confirmation number or any additional information. Thank you!
XfinityKei
Official Employee
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2.6K Messages
36 minutes ago
@user_1f4v6m I can help you get your services reconnected and up and working for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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