Regular Visitor
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3 Messages
Payment status
Cancelled service before new period of performance do I pay the monthly charge? Cancelled September 11, 2020 before the new Period of Performance of September 15, 2020 through October 14, 2020. Do I pay the invoice at the end of the month? That invoice covers the 09/15/20 through 10/14/20 period.
Responses
ComcastMartin
Official Employee
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2.4K Messages
8 m ago
Hello, @lilirishman
I would love to help you out. The bill will adjust to how long you used the service within that last billing cycle after you made the change. We bill 1 month in advance which is why you are seeing that bill. There may be a small amount owed, but the bill should have adjusted by when I post this.
If not, please feel free to private message me so I can take a look at your bill.
Thanks for posting to our forums.
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lilirishman
Regular Visitor
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3 Messages
8 m ago
I cancelled before the new month started. The bill has not changed. The invoice is coming due (I cancelled before it started) and still have not seen the change.
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ComcastMartin
Official Employee
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2.4K Messages
8 m ago
Can you please private message me your full name? I can help look into it for you.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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