Visitor
•
1 Message
Payment Refund Request
I have availed a WiFi with a phone line here and have got a new phone for the line. Initially, I have paid around 107.44 for both WiFi and the line. Due to a verification issue, I had to pay a down payment of 421.55 for the phone in order to avail it. I had been noted that the initial payment of 107.44 will be refunded back to my account. It’s been roughly a couple of days and the refund hasn’t been taken place. Requesting to resolve this issue at the very earliest possibility.
XfinityBillie
Official Employee
•
4.4K Messages
1 hour ago
@user_b32w6k Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you have not yet received the device you ordered and I would be more than happy to take a look and see what is happening, and how we can help you to a resolution. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0