Payment problem

I have a problem that your company put autopay back onto my account after being turned off in February 2026. I have been sick and in an out of the hospital. I have no income at this time. Ive spoken to agents in March and April. I had gotten the least amount owed and was told to get that in before May 5th or call to see if they could extend it a bit further. I looked at my bank account today not only did someone put autopay back on my account, even though I specifically told the last agent no. It wasnt just the past balance but the whole balance was posted to my bank account. Now you have made my bank account negative and it has collected fees. This is unacceptable and wrong. I have liked my service so far and wasnt thinking of discontinuing services, but I may do it. I will be calling my bank to reverse charges and will make a payment.

Thank you