user_xngmda Hi there! To make changes to your payment I recommend our super handy and awesome Xfinity App. You can also manage your Xfinity payment online by: Signing in to your account, Selecting Bill Settings, Selecting Payment Methods, Editing or canceling a scheduled payment, and Changing the due date.
user_xngmda You would need to be the Primary user or manager to be able to make these changes. I can certainly asssist.
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySheila
Official Employee
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860 Messages
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