ben345's profile

Contributor

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24 Messages

Thu, Nov 17, 2022 4:09 PM

Payment not showing online

I sent my payment 14 days ago, and it is not reflecting online. This is consistent over a long long period of time. Boston to Philadelphia is two days in the mail.  There are zero mail problems where we live.  This is outrageous.  Furthermore I get my bill two days before it has to be mailed to Philadelphia.  For years now.

What is going on.  This has nothing to do with the USPS.

Official Employee

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780 Messages

9 days ago

Hello @ben345! Thank you so much for reaching out to us here via Forums today. I would like to take a look into your payment issue. Can you please send us a DM to start? 

 

 

Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

ben345

Contributor

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24 Messages

@XfinitySelena​ 

I just DM you

ben345

Contributor

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24 Messages

2 days ago

There has been NO solution to this problem as of November 24.

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