Payment kiosks Xfinity store

After having repeated issues with Xfinity taking weeks to process my monthly payment I’ve now been forced to go to my local Xfinity store and make the payment to ensure that the payment shows as paid on time. I don’t want to have to wait while people set up service etc just to make a payment so I use the payment kiosks. The Upper St Clair location kiosks have been down the last 4 or 5 times I’ve gone in and I don’t have the time to wait just to make the payment. I pay $350 month for service and this is getting so frustrating  that it’s ridiculous. Between the exorbitant prices and the absolutely ridiculous process that we have to go through to make payments Xfinity should do a better job of trying to retain customers.  I also posted here because I don’t have an extra hour to spend trying to talk to a human being in the phone. Instead, I’ll likely look into another provider. It’s a shame because I do like the actual service, just not the customer service and price.