Visitor
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6 Messages
Payment Issues/Misinformation
Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept reading what they saw on screen and advising no option to override what they see although I explained to them I was able to schedule an arrangement through the app for later date.
Xfinity has the worst customer service I have experienced to be such a large corporation. All the agents do is read from script and do not deviate to assist customers even when there is an error on their end. The options provided in xfinity app do not align with the info the agent's provide.
XfinityOrlandoM
Official Employee
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2.8K Messages
2 hours ago
@user_2mfyib
Thanks for reaching out to us, we do apologize for any inconvenience.
A payment arrangement and a scheduled payment are two different things. So it almost sounds like you set up a scheduled payment arrangement which would be why you're still getting those notifications about your payment not received.
We'll have to take a deeper look at your account to see what has transpired so go ahead and send me a direct message including your first and last name and complete service address
Here's the detailed steps to direct message us:
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