rcall01's profile

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Fri, Oct 30, 2020 7:00 AM

Payment for Construction

Comcast cable was installed 1,600ft from our house last month. I was told by a Comcast agent after the line was surveyed to send a check to Norcross GA (for 5 figures) and we would have cable within 90 days.  I sent a check to the specified person at the specified address two weeks ago.  The check has not cleared my bank and I have heard nothing from Comcast.  When I call costumer support they seem to not be able to help.  How do I verify they received the check  and the process has started?  



Official Employee


2.4K Messages

6 m ago

Hello, @rcall01,


I would love to help in regards to checking this construction for you. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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