My question is why has xfinity stopped doing payment extentions. I have been a customer for 15 years and have always got one when i need it until Covid 19. Not to mention we have had two major hurricains hit my area in the past month but you can't give me an extention. It's really insensitive. I have always been happy with the service and the help I have gotten when I was late but this is making me think I'm not really valued and might need to go with someone who does.