13 Messages
Payment extension
Yesterday I spoke to two different agents about a payment extension. I informed them that I needed until the 8th because that's when I'll get my first paycheck for the new year. I was told by both agents that my payment extension was successful and that my services would not be interrupted and that I could make the payment on the 8th. I woke up today to get on for work and my services are off. What kind of company are you guys running? The agents tell the customer yes they can help and we still get [Edited: Language] over. We come on here for help just to be told no but pay this [Edited: Language] prices to a service provider who can't keep their agents in line about making false promises.
XfinityJoe
Official Employee
•
773 Messages
4 months ago
Good morning, @user_0ax2wx I apologize for the frustrating experience. Our team would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
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