Payment Extension

Hello, 

My name is Steven [Edited: "Personal Information"]. I am so frustrated. In the past, I've been given detailed information about the promise to pay system (the manual extension). The corporate staff members I spoke with told me that if I ever had a problem with chat, I could ask them for this instead. I've been on chat with three different individuals to see about a payment extension until next week. Literally, the only holds on my account are from two mistakes made by your company. The first was from 02/04. There is a failed arrangement on that date. The mistake was done by someone named Hema. She extended an arrangement I had made until 02/08. She forgot to cancel the 02/04 arrangement, and I did not find out until laterally. Last month, you all cut off my services a day early. I had to plead with your company to get them turned back on. Those are literally the main two holds on my account. The chat team keeps telling me they can't do anything because my account is too delinquent. On March 11, someone helped me out when my account was 64 days past due, however. I already submitted a complaint to the BBB because chat does nothing but lie. They. say "we don't have the option to make a manual arrangement anymore" or say "there's nothing we can do." I know that's a lie because things have changed in the past. I'm just so frustrated, and I can't seem to get a customer service representative who actually cares. I'm reaching out here in hopes you can just push my 04/08 arrangement back for just a few more days. I promise to pay the total balance. I'm just so fed up with this nonsense. Please help. 

Steven [Edited: "Personal Information"]