Qperks's profile

New Poster

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1 Message

Mon, Dec 28, 2020 1:00 PM

Payment Extension for COVID

I am interested in getting a payment extension. I am working at home and have COVID, I am not able to afford my past due bill. I was wondering if there is anyway I can get some sort of extension? I need internet to be able to make money to pay for my internet. Every time I call xfinity I have been on hold for two hours with no avail. Thank you.

Responses

ComcastJosephB

Official Employee

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296 Messages

4 m ago

Hi, @Qperks, please click on my name and use the send message option to send us your name and service address so we can get assist. I'm sorry about the delay but I will be more than happy to help you with your bill and promise to pay options. 

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Visitor

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1 Message

2 d ago

Hi,

I have a similar problem. I'm a law student, and I haven't been able to work because of Covid. I get my summer job stipends at the end of the month, and will easily be able to pay my bill by the 24th of May. For now, I need to keep my internet on through the month because I have online exams, but I am slated to have my internet turned off on the 9th of this month (3 days from now). I've tried calling customer service but they haven't been able to help me. Do you think you could possibly extend my shut-off date to May 24, 2021, the day I've scheduled for payment? Thanks :)

Official Employee

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2.7K Messages

Hello, @user_f2e4ff. I'm glad you reached out to us here on the Xfinity Forums. We know how financial stress can really get in the way of school exams and we would love to review your situation to see what options are available to help you through these times. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 

 

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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