Payment extension due to covid-19

I jus recently went back to work n have had some financial issues. I schelduled 2 payments to cover my bill one on 9/10 n the other on 9/14 but still my service was suspended due to non payment. I have 2 children who are on distance learning and internet service right now is essential. Is ther a way i can get my service back on? Please let me know if thers a way i can get an extension.