Payment Extension due to Covid
I don't understand why comcast advertises they will not turn off internet or home phone service is due to covid-19. However I have asked for a payment extension on my home services and was told no they are not doing any type of payment arrangements or extensions. I only needed a 6 days extensions. With 3 kids being home doing online schooling and my hours being cut back due covid I can not go without my xfinity services. I think comcast needs to be more understanding during theses times. I was appalled when one of the reps I spoke with asked if my public library was open. An when I stated it wasn't due to covid she replied Im sorry there is nothing I can do to help you, just call us back when your able to make your payment. I have never received any type of payment help or extension always stayed connected. Why is it now during a pandemic you guys turn your back on loyal customers.