Itsbethmarie's profile

Regular Visitor

 • 

2 Messages

Sun, Nov 8, 2020 6:00 AM

Payment Extension due to Covid

I don't understand why comcast advertises they will not turn off internet or home phone service is due to covid-19. However I have asked for a payment extension on my home services and was told no they are not doing any type of payment arrangements or extensions. I only needed a 6 days extensions. With 3 kids being home doing online schooling and my hours being cut back due covid I can not go without my xfinity services. I think comcast needs to be more understanding during theses times. I was appalled when one of the reps I spoke with asked if my public library was open. An when I stated it wasn't due to covid she replied Im sorry there is nothing I can do to help you, just call us back when your able to make your payment. I have never received any type of payment help or extension always stayed connected. Why is it now during a pandemic you guys turn your back on loyal customers.

Responses

Again

Expert

 • 

25.5K Messages

6 m ago


@Itsbethmarie wrote:
I don't understand why comcast advertises they will not turn off internet or home phone service is due to covid-19.
That program ended June 30th.

However I have asked for a payment extension on my home services and was told no they are not doing any type of payment arrangements or extensions. I only needed a 6 days extensions. With 3 kids being home doing online schooling and my hours being cut back due covid I can not go without my xfinity services. I think comcast needs to be more understanding during theses times. I was appalled when one of the reps I spoke with asked if my public library was open. An when I stated it wasn't due to covid she replied Im sorry there is nothing I can do to help you, just call us back when your able to make your payment. I have never received any type of payment help or extension always stayed connected. Why is it now during a pandemic you guys turn your back on loyal customers.

Are you behind on your payments, or missed a payment arrangement?  Have you received a notice that your service will be suspended or cut off because of missed payments/outstanding bills?  Has your service been suspended?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

2.6K Messages

6 m ago

Hello, Itsbethmarie! I'm glad you reached out to us here on the forums about your account concerns. 

I know times have been tough for everyone during COVID and I'm sad to hear your experience with us has been less than ideal. I can totally understand why you would be frustrated at this point and that's definitely not what we want for you. I'd love to work with you to see what options are available to help manage your services and keep you connected. 🙂

Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

 • 

5 Messages

4 m ago

I have posted this same thing because I need the same help! Before COVID, I could get up to a 10 day extension without services being cut off. It’s ridiculous that this isn’t offered anymore when people need it the most! I just need a 3 day extension and my kids have online school they need to attend 😞 I wish I could get someone to respond to me and help! I don’t know what to do!

New to the Community?

Start Here