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user_bu8q8l
1st Topic

Visitor

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2 Messages

Friday, May 30th, 2025 12:33 PM

Payment arrangment

I set up a payment arrangement for June 6th but my service is disconnected I need this fixed or to be able to speak to a live person none of the numbers and options work

Question

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Updated 

5 days ago

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XfinityDena

Official Employee

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3.3K Messages

5 days ago

Hello! Thank you for reaching out today @user_bu8q8l ! I am just the person to help you in resolving any questions or concerns with your account. As a single mom I understand that sometimes we all need a bit of extra time to make a payment to a bill. Have you followed the link: https://www.xfinity.com/support/articles/set-up-payment-arrangement to set up an arrangement if the account is eligible? Or how did you set up the payment arrangement? 

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user_bu8q8l

Visitor

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2 Messages

I made it through the app the chat bot sent me the link and I did it through there even know I can see it and it tells me I can manage or cancel the payment arrangement 

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5 days ago

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XfinityDena

Official Employee

 • 

3.3K Messages

One a payment arrangement has been place onto the account it cannot be canceled. Did you set up a scheduled payment by chance? @user_bu8q8l Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

 

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5 days ago

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