Payment arrangements

I had a payment arrangement and xfinity keeps putting through the payment. I know need and extention on both my accounts until July 17th 2026. Both will be paid in full.

Responses

Oldest First

Selected Oldest First

XfinityMatthew

Official Employee

•

1.9K Messages

1 hour ago

Hello @user_ylp6z2 We can certainly look into the account and payment arrangements. Did you happen to have autopay turned on? Any scheduled payments set up prior to the 17th.

0

U

user_ylp6z2

Visitor

•

14 Messages

1 hour ago

Oh, I did I also need to extend mobile bill until the 17th of July. Payments will be made in full

2

0

XfinityMatthew

Official Employee

•

1.9K Messages

@user_ylp6z2 We can check into the account to see what you are eligible for and what has been set up already. Please send us a direct message with your full name and service address.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

1 hour ago

0

U

user_ylp6z2

Visitor

•

14 Messages

I cant get that to work

Like

Reply

1 hour ago

0

U

user_ylp6z2

Visitor

•

14 Messages

1 hour ago

I just turned it off. Thanks

0

Customer Service

user_ylp6z2

Payment arrangements

XfinityMatthew

user_ylp6z2

XfinityMatthew

user_ylp6z2

user_ylp6z2

New to the Community?