1 Message
Payment arrangements
've been trying to get to a live agent but haven't been successful. My family is going through a difficult time right now and I need help with a payment arrangement. This is really frustrating that it's taking 1hr and 36 min and still haven't reached anyone. I NEED HELP
XfinityThomasB
Official Employee
•
1.9K Messages
30 days ago
Hello user_yhd92w
Very sorry to hear that your family is going through a hard time. Rest assured, we are always here to ensure you get your concerns addresses. Setting up a payment arrangement does not actually require any support from an agent. The process on how to get that setup is below at the link. If our system rejects the desired payment arrangement, then there is a good chance the balance and timeline is not able to be extended. In that situation, the account would remain in a temporary suspension until the full past due balance is paid.
https://www.xfinity.com/support/articles/set-up-payment-arrangement
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