1 Message
Payment arrangements
I made a payment arrangement but my service still got suspended. I talked to an agent about and it got cut off two days later.
1 Message
I made a payment arrangement but my service still got suspended. I talked to an agent about and it got cut off two days later.
EG
Expert
•
111.5K Messages
7 months ago
Concern is not Home Networking related. Moved here to the Customer Service help section for assistance..
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XfinityBillie
Official Employee
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3.4K Messages
7 months ago
@user_pn2yez Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you had set up a payment arrangement, however your services were still disconnected. I'm happy to look into this further and see what happened. To get started, please send us a DM to Xfinity Support with your full name and address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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