New Poster
•
2 Messages
Payment Arrangements SCAM!
For several months, I’ve made payment arrangements by the service suspension date. I am disconnected every month the day or a few days before the arrangement date. I am always charged a reconnection fee. Why does the system disconnection date different than the actual due date? I believe Xfinity is asking for the customer payment date only to cut them off right before. This is the biggest scam ever!!!!!!
Responses
ComcastRob
Official Employee
•
248 Messages
4 m ago
@SoLoopDiva
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0