We appreciate you reaching out here on the Xfinity community forums, user_6iohdo! Sorry that you haven't been able to regain access to your internet service after setting up that payment arrangement. Our team would be more than happy to look over the account with you to see what didn't stick. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinitySean
Official Employee
•
666 Messages
4 hours ago
We appreciate you reaching out here on the Xfinity community forums, user_6iohdo! Sorry that you haven't been able to regain access to your internet service after setting up that payment arrangement. Our team would be more than happy to look over the account with you to see what didn't stick. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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