1 Message
Payment arrangement
Xfinity literally told me i can set up a payment arrangement for December 1-6th & pay it by then. I had rent due so i had to push it back. I get home from work & my service is disconnected despite creating the payment arrangement in the system to avoid disconnection. The app has no record of this but i do. This isnt the first time Xfinity has LIED to me about being able to set up an arrangement like this. i need to talk to a HUMAN ASAP.
XfinityRaf
Official Employee
•
662 Messages
1 month ago
Good afternoon @user_z8sh0c. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityRaf
Official Employee
•
662 Messages
1 month ago
Hi @user_z8sh0c. I wanted to loop back here to confirm that we were able to correct your payment arrangement date and get your services back online. If you run into any other issues, please let us know.
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