1 Message
Payment arrangement
I paid what I agreed on my payment arrangement and now it’s still saying my service will be shut off tomorrow
1 Message
I paid what I agreed on my payment arrangement and now it’s still saying my service will be shut off tomorrow
XfinityAldrik
Official Employee
•
1.6K Messages
16 days ago
Good evening @user_v30vki! I would also be concerned if I received a notification that my services would be shut off after making a payment for a payment arrangement. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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