Good afternoon, user_1ngo22! I hope you are having a wonderful Wednesday! I am glad that our flexible payment options are able to help! The Payment Arrangement can be viewed in the Xfinity App. I would be happy to take a look into this.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Let us know how that goes, user_1ngo22. A couple of things to keep in mind with our Payment Arrangments. We can extend the date the payment is due up to 15 days past when the account is interrupted or set to be interrupted. For example, if the services were set to be interrupted on 6/27, the latest date the payment can be extended would be 7/12. The full past due balance is due on the Payment Arrangement date. If your bill cycles during that time, a higher past due amount is due at the time of the payment.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRay
Official Employee
•
2.7K Messages
10 months ago
Good afternoon, user_1ngo22! I hope you are having a wonderful Wednesday! I am glad that our flexible payment options are able to help! The Payment Arrangement can be viewed in the Xfinity App. I would be happy to take a look into this.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_1ngo22
3 Messages
10 months ago
And I’m trying to get the issue resolved they just keep offering cell service
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