Hello, user_odmx3h! Thank you for joining us here on the forums and for your quest about checking your eligibility for a payment arrangement. You've reached the right place! Payment arrangements are a great way to allow you to continue to enjoy your Xfinity services while paying off a past-due balance on a later convenient date. You can check if you eligible and set it up a few different ways.
Set up a payment arrangement:
Sign in to your Xfinity account. Click Chat for options to start chatting with Xfinity Assistant. Select Set up a payment arrangement in your chat and if eligible you'll be able to choose a payment date for your arrangement when prompted. If you’re adding a payment method later, continue to set up your payment arrangement with Xfinity Assistant by choosing a due date and clicking Submit.
You can also Call 1-800-XFINITY (1-800-934-6489). Select prompt #2 for Billing and Payments. Follow the prompts to set up your payment arrangement during which time you'll learn if you're eligible. And of course, our team would be happy to help too. For assistance, Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Here are some things of note to keep in mind when setting up a payment arrangement. - You may be eligible to choose your payment arrangement date and add a payment method later. - Xfinity On Demand and pay-per-view (PPV) purchases are restricted until your payment processes. - If you cancel your payment arrangement, or if your payment can’t be processed, your service will be suspended.
XfinityThomasA
Official Employee
•
2.3K Messages
10 months ago
Set up a payment arrangement:
Sign in to your Xfinity account.
Click Chat for options to start chatting with Xfinity Assistant.
Select Set up a payment arrangement in your chat and if eligible you'll be able to choose a payment date for your arrangement when prompted.
If you’re adding a payment method later, continue to set up your payment arrangement with Xfinity Assistant by choosing a due date and clicking Submit.
You can also Call 1-800-XFINITY (1-800-934-6489).
Select prompt #2 for Billing and Payments.
Follow the prompts to set up your payment arrangement during which time you'll learn if you're eligible. And of course, our team would be happy to help too. For assistance, Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Here are some things of note to keep in mind when setting up a payment arrangement.
- You may be eligible to choose your payment arrangement date and add a payment method later.
- Xfinity On Demand and pay-per-view (PPV) purchases are restricted until your payment processes.
- If you cancel your payment arrangement, or if your payment can’t be processed, your service will be suspended.
- XfinityThomasA
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