@user_zcvs4l Indeed, the payment arrangements are processed through the automated system. It will verify the balance you promise to pay, and have you agree to it directly. If you need to work out installment plans, then you want to stick with an agent.
@user_zcvs4l We can help with all concerns but payments on the forums. Only the phone agents are certified to process payments, or set up installments. If the account has a past due balance, with no history of broken promises, the automated system will present the option to make a payment arrangement.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBenny
Official Employee
•
790 Messages
1 year ago
@user_zcvs4l Indeed, the payment arrangements are processed through the automated system. It will verify the balance you promise to pay, and have you agree to it directly. If you need to work out installment plans, then you want to stick with an agent.
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