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user_h7dl9z
1st Topic

6 Messages

Saturday, December 23rd, 2023 3:31 PM

Closed

Payment arrangement

I made a payments arrangement for the 29th of this month.. On Thursday the turn my cable on yesterday it was off 

Question

 • 

Updated 

1 year ago

48

1

0

XfinitySara

Official Employee

 • 

1.7K Messages

1 year ago

Hello, @user_h7dl9z! Thank you for coming to the community with your billing concerns. I'm sorry to hear about the trouble you've had with your service, and I'd love to see what we can do to help! To clarify, are you still experiencing an interruption to your service at this time? If necessary, you may set up a payment arrangement following the steps outlined here. Please let me know if this helps!

8

0

user_h7dl9z

6 Messages

Yes i already did that Thursday for the 29th of this month

1 year ago

0

XfinitySara

Official Employee

 • 

1.7K Messages

@user_h7dl9z - Great! What do you see when you log in to My Account regarding the arrangement?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_h7dl9z

6 Messages

My arrangement that i made over the phone it was 350 that they going to take out on the 29th of this month

1 year ago

0

XfinitySara

Official Employee

 • 

1.7K Messages

Ok, I'm glad you see your active payment arrangement, @user_h7dl9z! Are you sure your service issues are connected to non-payment? Is there any message within My Account indicating that your service has been temporarily suspended? If not, have you visited our Status Center to see if there are any known interruptions in the area?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_h7dl9z

6 Messages

Yes that why i made the payments arrangement. They turn it on Thursday and yesterday it was off 

1 year ago

0

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