New Poster
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2 Messages
Payment arrangement
Is there any way to contact a human. All the automated system does is postpone my disconnect date by 5 days. My outstanding balance is high because I was billed for pods that are labeled “complimentary” and I am currently unemployed due to COVID-19.
Responses
ComcastMichelleR
Official Employee
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369 Messages
6 m ago
gjangell, Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message with your first and last name, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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