Payment arrangement & services interrupted

user_1y7vvg Thank you so much for stopping in for help with your payment arrangement and restoring services. A scheduled payment and a payment arrangement are set up using a similar process, but one will not restore services. Most commonly, if it takes longer than 1 hour from when your arrangement was made, it may have been set up as a scheduled payment and not a payment arrangement. This is an easy fix, you would just cancel the current scheduled payment, and when you use the Xfinity app to set one back up, you will need to select the option to pay your full past due and for a date in the future. On the next screen, it will pop up with a message if your account is eligible with the amount and date needed to restore your services. Those two would need to match to work as a payment arrangement. If either of those is off, it will set up a scheduled payment but will not work to restore services. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.